FAQs

WHAT CAN I EXPECT ON MY FIRST PODIATRY APPOINTMENT?

Being a mobile podiatry service, we come to you. This may be in your home, retirement village, nursing home or hospital. We bring all materials and equipment required to complete your podiatry appointment including sterilised instruments, motorised drill (it’s not as scary as it sounds!) and towels (to prevent mess). Together with the patient, we will find a comfortable chair or bed for you to sit or lay on while receiving your treatment and will work with the space that you have. To begin with, we ask you to fill in a patient details and consent form. We will then take a thorough history of your foot concerns, taking into consideration your medical history. Following this, we will assess your feet. This is very much a individualised process which may or may not include assessment of your skin, nails, blood flow, nerves, joints, gait (walking style), muscle strength, footwear and current or previous orthotics.

HOW LONG DOES AN APPOINTMENT GO FOR?

Soothing Soles Mobile Podiatry aims to provide a fully comprehensive podiatry service and therefore, we allow up to an hour for your appointment.

WHAT AREAS OF MELBOURNE DO YOU VISIT?

Soothing Soles Mobile Podiatry is based in the inner eastern suburb of Balwyn, but because we are mobile, we travel to the following areas:

  • Eastern suburbs
  • South eastern suburbs
  • Northern suburbs
  • Central Melbourne

If you are unsure if this includes your area, please contact us to find out.

DO I NEED A REFERRAL TO SEE A PODIATRIST?

No, you do not require a referral to see a podiatrist, however some patients are referred by their General Practitioner who will put together a Chronic Disease Management Plan (CDM), which gives a patient up to five rebatable visits to a podiatrist, or other allied health professional, per calendar year. To arrange this, you will need to discuss your eligibility with your General Practitioner who will then complete necessary documentation that will be forwarded to the podiatrist and/or other allied health professionals involved in the plan.  The CDM plan is formerly known as an Enhanced Primary Care Plan (EPC).

IS PODIATRY COVERED BY MEDICARE?

Podiatry services can be accessed via the Chronic Disease Management Plan, arranged through your General Practitioner. This entitles you to up to five Medicare rebatable podiatry appointments per year. Medicare will rebate $52.95 per podiatry appointment.

DO YOU BULK BILL?

We provide a premium podiatry service of up to an hour, delivered to you and therefore Soothing Soles Mobile Podiatry does not bulk bill. If you have a Chronic Disease Management Plan, we can however assist you with receiving your Medicare rebate. This is done by submitting the claim on your behalf online, with funds generally taking 1-2 days to return to the bank account you have registered with Medicare.

DO YOU ACCEPT PRIVATE HEALTH INSURANCE?

Yes, Soothing Soles Mobile Podiatry does accept private health insurance however the full payment must be received first. We can then assist you to fill in the necessary paperwork, which is to be submitted with your podiatry receipt to your health fund. Your health fund will then assess and coordinate your claim. Please check with your individual health fund as to whether podiatry is covered under your “Extras” private health insurance.

DO YOU ACCEPT DVA, WORKCOVER AND TAC CLAIMS?

Soothing Soles Mobile Podiatry accepts DVA and TAC claims but unfortunately we are unable to accept Workcover claims at this time. To receive third party funding from the Department of Veterans Affairs or the Traffic Accident Commission, you must have a completed referral from your General Practitioner or specialist. Please ensure you have this paperwork with you at the time of your first podiatry appointment.

WHAT IS THE COST FOR AN APPOINTMENT?

The cost for an initial podiatry home visit appointment is $100. Any subsequent appointments will be $90.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Cash, EFTPOS, Credit Card, Bank Cheque or Bank Deposit.